Frequently Asked Questions

Ticketing

How can I avoid ticket fraud?

The best way to avoid ticket fraud is to buy directly from our ticketing partner for that show. If you buy resale tickets, we advise you to get them only from trusted friends. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

I can no longer attend the show. Can I have a refund?

As stated in the terms of purchase, we do not provide any refunds or exchanges. If you can no longer attend the festival, we recommend you gift or sell your ticket to a friend or family member.

How can I review, edit or update my ticket order?

The majority of tickets to our shows are sold through Front Gate Tickets. To inquire about our your ticket order, please visit support.frontgatetickets.com.

Security and Entry

Are vapes and vape juice allowed?

While refillable vape pens, eGo devices, mods, and APVs are allowed into our events, you will not be allowed to bring E-Liquid or E-Juice of any kind into the venue due to festival and security guidelines.

Only EMPTY mods and tanks will be allowed inside, so please make sure to empty all liquid out of your canisters before entering.

Are totems allowed into Insomniac events?

Totems are allowed in our festivals if they follow the guidelines below. Please keep in mind that club venues do not allow totems.

Extendable poles are allowed into the festival as long as they are no more than 1" in diameter and are a maximum height of 10 feet. Please review our full Totem guidelines below:

• Totems must be made from a lightweight material (e.g., foam, PVC / no solid metal).
  
• Collapsible/telescoping camera extenders that follow the above guidelines are OK (lightweight/hollow aluminum/polycarbonate).
  
• PVC, light wood, aluminum poles must be no thicker than 1” in diameter.
  
• Decorated pool noodles work great for easy entrance through security.
  
• Inflatables attached to totems must be deflated upon entry.
  
• Any item deemed dangerous will not be allowed.

Can I bring my prescribed medication into the events?

For specific information or any further questions regarding prescribed medication please contact us for detailed on how to bring your medication into our shows. Please keep in mind this information does not apply to medical or recreational marijuana.

Will I be searched upon entry into an event?

Every attendee (including media) will be searched prior to entry. By purchasing a ticket, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, a full pat-down, having all of your items examined, and possibly removing your shoes. Police officers work both inside and outside our events. All narcotics laws are strictly enforced. We reserve the right to refuse entry to anyone.

General

Can I enter anytime?

As long as you are holding a valid ticket that has not yet been scanned, you may enter until an hour before the end of the event. Ins & outs are not allowed.

Will set times get posted in advance?

For most shows, yes. During the days leading up to the festival, set times will be posted via this site, our social media sites, the Insomniac app, and email updates. Note: The lineup is subject to change.

Are your events ADA accessible?

Our events are certainly ADA compliant. Please contact us for more information on how we can enhance your experience.

How do I work/volunteer for Insomniac?

While we do not provide volunteer opportunities, we do hire festival seasonal staff. We encourage you to visit our Careers page.